Investor Charter for Research Analysts

A. Vision and mission statements for investors

Vision. Invest with knowledge & safety.

Mission. Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to investors

• To publish research reports based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendations, disclosing the financial interests in recommended securities.
• To provide research recommendations based on analysis of publicly available information and known observations.
• To conduct an audit annually.
• To ensure that all advertisements adhere to the provisions of the Advertisement Code for Research Analysts.
• To maintain records of interactions with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

C. Details of services provided to investors

(No indicative timelines are prescribed by SEBI for these items. Our own service commitments are stated below.)

• Onboarding of clients — sharing the terms and conditions of research services; completing KYC of fee paying clients.
• Disclosure to clients — disclosing information that is material for the client to make an informed decision, including details of our business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any; disclosing the extent of use of Artificial Intelligence tools in providing research services; disclosing, while distributing a third party research report, any material conflict of interest of such third party research provider or providing a web address that directs the recipient to the relevant disclosures; and disclosing any conflict of interest of the activities of providing research services with our other activities.
• To distribute research reports and recommendations to clients without discrimination.
• To maintain confidentiality in respect of publication of a research report until it is made available in the public domain.
• To respect the data privacy rights of clients and take measures to protect against unauthorised use of their confidential information.
• To disclose the timelines for the services provided and ensure adherence to those timelines.
• To provide clear guidance and adequate caution notice when providing recommendations for dealing in complex and high-risk financial products/services.
• To treat all clients with honesty and integrity.
• To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or the client has provided specific consent to share such information.

D. Details of the grievance redressal mechanism and how to access it

An investor may approach us with any grievance or complaint, and we shall strive to redress it immediately. Our published commitment is resolution within 7 business working days, and in any event not later than 21 days of receipt of the grievance.

Siddhesh Pednekar — Compliance Officer, Principal Officer and Grievance Officer
A G Shed, Ground Floor, 38, Krishna Krupa, Gokhale Road (North), Dadar West, Mumbai, Maharashtra 400028
Email: siddheshpednekar405@gmail.com · Tel: +91 93266 57923
Working hours: 10:00 AM – 6:00 PM, Monday to Saturday

If you are not satisfied with our resolution, you may lodge the complaint on SCORES 2.0, SEBI's web-based centralised grievance redressal system. Complaints against a Research Analyst receive a two-level review: a first review by the designated body (RAASB, i.e. BSE Limited) and a second review by SEBI. You may also email the designated email ID of the RAASB.

If you remain dissatisfied with the resolution provided, you have the option to file the complaint on the SMARTODR platform for resolution through online conciliation or arbitration.

With regard to physical complaints, investors may write to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

The full escalation matrix is at Grievance Redressal; our monthly complaint data is at Complaint Data.

E. Rights of investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure — right to receive information about all the statutory and regulatory disclosures
• Right to Fair & True Advertisement
• Right to Awareness about Service Parameters and Turnaround Times
• Right to be informed of the timelines for each service
• Right to be Heard and Satisfactory Grievance Redressal
• Right to have timely redressal
• Right to Exit from the financial product or service in accordance with the terms and conditions agreed with the research analyst
• Right to receive clear guidance and caution notice when dealing in complex and high-risk financial products and services
• Additional rights to vulnerable consumers — right to get access to services in a suitable manner even if differently abled
• Right to provide feedback on the financial products and services used
• Right against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from investors (responsibilities of investors)

Do’s

1. Always deal with a SEBI registered Research Analyst.
2. Ensure that the Research Analyst has a valid registration certificate.
3. Check for the SEBI registration number. Refer to the list of all SEBI registered Research Analysts on the SEBI website.
4. Always pay attention to the disclosures made in research reports before investing.
5. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through the Centralized Fee Collection Mechanism (CeFCoM) of RAASB if the research analyst has opted for the mechanism. (Applicable for fee paying clients only.)
6. Before buying/selling securities or applying in a public offer, check for the research recommendation provided by your Research Analyst.
7. Ask all relevant questions and clear your doubts with your Research Analyst before acting on a recommendation.
8. Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
9. Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
10. Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
11. Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions.
12. Inform SEBI about a Research Analyst offering assured or guaranteed returns.

Don’ts

1. Do not provide funds for investment to the Research Analyst.
2. Don't fall prey to luring advertisements or market rumours.
3. Do not get attracted to limited period discounts or other incentives, gifts, etc. offered by a Research Analyst.
4. Do not share the login credentials and password of your trading, demat or bank accounts with the Research Analyst.